Financial Services Advisor II

Location: Harrisonburg South Main

City: Harrisonburg

Stats: VA

Description: This position is responsible for assisting new and existing customers with their immediate, short term and long term financial needs, new account openings, maintenance requests, credit requests, and appropriate partner referrals.

Position Accountabilities

• Promote the bank's products and services by engaging customers through appropriate sales activities. (i.e Outbound Calling, Customer Needs Assessments)
• Participate in the Bank's Customer Relationship Profitability Management Program (CRPM) by identifying existing, new, and potential customers' needs and refer to other lines of business such as Mortage, Investments, Insurance, Small Business, and Commercial Lending as needed. 
• Promote the branch's overall growth through the development and retention of new and existing customers. 
• Effectively and efficiently handle the processing of account openenings, account transactions, account maintenance and credit requests.
• Responsible for attaining personal sales goals.
• Participate in branch contests and sales promotions. 
• Provide outstanding customer experience and effectively resolve customer issues regarding account information. 
• Manage key branch reports (i.e. Charge Offs, Overdrafts, Insufficient Funds, Balance Change)
• Participate in monthly conference calls and regional meetings to keep the team informed of all operational, procedural or policy changes 
• Provide customers with notary services as needed.
• May provide assistance to fellow teammates during peak periods or in staffing emergencies. 
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Union Bankshares' BSA/AML Policy and Procedures 

Organizational Relationship: this position reports to the Branch Manager.

Requirements:

Position Qualifications

Education & Experience:

• High School diploma or equivalent work experience, college degree preferred
• Previous cash handling experience in a retail environment preferred

Knowledge & Skills:

• Proven ability to recognize and respond to sales opportunites 
• Excellent communication skills
• Excellent customer interaction
• Excellent math skills
• Attention to detail
• Well organized 
• Flexible, able to adapt to change 
• Intermediate computer skills