Training Coordinator at The Trevor Project

Thu, 2017-12-07 14:52 -- Anonymous (not verified)

Employer: The Trevor Project

Expires: 12/15/2017

The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education and advocacy programs. We’ve been saving lives every day for almost 20 years.Overview of the roleThe Training Coordinator is primarily responsible for the enrollment, initial training and ongoing education of our volunteer crisis services counselors, staff crisis workers, and external partners. You will also be responsible for providing real-time support to our amazing counselors and ensuring that they provide the best possible life-affirming support to our text and chat users.Who you are:Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the worldAction-oriented. You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them Not easily shaken. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care settingExperienced and grounded.  You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engagedOrganized and efficient. You know how to manage multiple projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement themFlexible. Our text and chat programs are soon going 24/7, so we need life-savers who are willing and able to work late nights or very early mornings. Coffee/tea lovers are welcome!Team player. You love collaborating. You dig learning from your peers. You’re great at getting and giving respectful and productive feedback to volunteers and co-workersFun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should tooWhat you’ll do:Directly supervise Text and Chat shifts Participate in selection of trainees for crisis servicesAssist with further development of and updates to training content and training manuals Coordinate Multiple trainings a yearCreate, develop and facilitate counselor in-services; logistics, selection of topics for meeting and recruitment of speakersConduct counselor “post-training” that includes several months of listen-ins, monitored shifts, and remedial trainings as neededOversee volunteer compliance with protocol set in training manuals and ensure that volunteers are fulfilling commitments to their program.Monitor counselors not meeting performance goals, and communicate counselor issues with other staff as neededProvide ongoing constructive feedback and guidance to volunteers, and/or train and support experienced volunteers to provide that role.Respond to questions and requests from volunteers and act as primary source of administrative advisement and guidance.Review assigned volunteer work, including work documented in iCarol or other databases, checking for consistency of protocol, and proper handling of visitorsConduct Ally Trainings for third parties (some travel may be needed) as assigned  Requirements:Relevant experience. You’ve worked at a crisis services organization, on a lifeline or text/chat line, or in some other related mental health roleExperience with the LGBTQ community. Demonstrated knowledge and cultural competency of the youth we serveLetters after your name are definitely preferred. You have a master’s degree in social work, mental health counseling or a related fieldYou’ve put in the time.  You have at least four years of experience in the mental health/public health field Empathy. Your care for the safety and well-being of our counselors and the youth we serve shines through everything you doUpbeat. You are overflowing with positive energy and you make people around feel happy just by you being youBenefits:Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!)Comprehensive health insurance (we pay 100% of your premiums for medical, dental, vision, and life)Fun office environment and passionate team. It’s NBD around here if Demi Lovato or Imagine Dragons drops by our officeThe Trevor Project is an equal opportunity employerMeaningful work at an organization that is saving the lives of LGBTQ young people across America every day

Department of Economics

University of Virginia
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Phone: 434-924-3177
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